Take control of your business with order management software

The best order management software depends on the specific needs of your business, including:

• The size of your operations
• The complexity of your supply chain
• The industry you operate in

Ideal software should offer comprehensive features to streamline order processing, inventory management, customer service, and analytics. It should be scalable to grow with your business and offer integrations with other systems such as ecommerce platforms, shipping services, and accounting software. Also, pay attention to live inventory tracking, order fulfillment, and customer support features.

Katana offers tailored solutions to take on the challenges of product-based businesses. It provides tools for complete inventory control, order and production management, and demand forecasting.

Interested? Get a demo to see for yourself what Katana is, how it works, and which benefits it can offer your business.

Order processing software, order management software, order tracking software, or just OMS is a tool designed to efficiently manage the entire lifecycle of an order, including steps such as:

• Receiving
• Fulfilling
• Shipping
• Returns and recalls

It encompasses various functionalities, including order entry, payment processing, inventory management, order fulfillment, and shipping.

Order processing software is crucial for automating tasks, thereby reducing human error and ensuring that customers receive their products within the expected timeframe, if not faster. It also allows businesses to monitor order status, manage customer information, and analyze sales data to make informed decisions.

By streamlining these processes, businesses can boost operational efficiency, improve customer satisfaction, and, ultimately, increase sales.

Yes, order management is considered a critical component of enterprise resource planning (ERP) systems. ERP systems centralize all functions of a business into one platform, providing a complete overview and control over your operations.

Order management within an ERP means tracking orders from creation to fulfillment and includes managing customer orders, inventory, billing, and shipping. This integration promotes a smoother flow of information between all the departments, ensuring efficient order fulfillment.

The order management process is a key business operation that involves every step of an order on the seller’s side, from receiving a purchase from a customer to delivering the goods to them.

This process includes several critical stages:

1. Receiving the order
2. Confirming stock availability
3. Entering the order into the system (automatically or manually)
4. Processing the payment
5. Picking and packing the items
6. Shipping and providing post-delivery customer support

The goal of the order management process is to fulfill orders accurately and promptly while also managing customer expectations and handling returns or exchanges as needed.

Effective order management software like Katana can significantly streamline the operations of inventory-centric businesses. This type of software automates many manual tasks, reduces errors, enhances customer experience, and offers valuable insights into order trends and inventory data. As a result, the entire order process becomes more efficient and responsive to customer needs.

Order management in the supply chain is a comprehensive process that starts when a customer places an order and ends when the product is successfully delivered, ensuring customer satisfaction. It involves a series of key steps, including order receipt, processing, fulfillment, and after-sales support. This process is critical for maintaining the efficiency and effectiveness of the supply chain, ensuring that inventory levels are optimized, storage costs are minimized, and the delivery schedules meet customer expectations.

Effective order management in the supply chain requires seamless coordination between various departments, such as sales, inventory management, logistics, and customer service.

Technologies and software solutions that offer real-time data and analytics, like Katana, play a crucial role in optimizing this process, enabling businesses to respond promptly to customer demands and market changes.

Katana is designed to streamline the operations of small and medium-sized product-facing companies.

This includes various aspects of a business, including:

• Production
• Inventory management
• Sales
• Order management
• Accounting, shipping, automation, and CRM via Katana’s open API

With its intuitive interface and easy-to-use features, Katana helps speed up your processes, gather and analyze accurate data, and take control of your success.

Get a demo and chat with our team of experts to find out how Katana can help scale your operations. Until then, feel free to take a short interactive tour of the platform and see for yourself.