Think like a maker
There is no Katana without makers, and we measure our success by how much we can impact their lives for the better. This means speaking their language throughout our communications, building our product around their needs, and valuing their feedback and the people who collect it.
While we may not be able to please everyone, we always hear our customers out. It takes empathy, patience, and a personal approach to make them feel heard and understood, and every maker we help is treated with care. After all, their business is in our hands.