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Last updated: October 4, 2024

Terms of service

Introduction

Welcome to www.katanamrp.com. These Terms of Service contain the terms and conditions that govern the use of our Platform (as defined below) and Katana Services (as defined below) and all content, services and/or products available on or through the Platform.

The Katana Services are offered to you subject to your acceptance, without modification (other than Special Terms (as defined below) agreed by the parties pursuant to these Terms of Service), of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, our Privacy Policy at www.katanamrp.com/privacy-policy), the Guidelines (as defined below) and any future modifications thereof, and procedures that may be published from time to time on the Platform or made available to you on or through the Katana Services (collectively, the “Terms”). When accepted by you (as defined below), these Terms form a legally binding contract between you and Supplier (as defined below). If you are entering into these Terms on behalf of an entity, such as your employer or the company you work for, you represent that you have the legal authority to bind that entity.

PLEASE READ THESE TERMS CAREFULLY. BY REGISTERING FOR, ACCESSING, BROWSING, AND/OR OTHERWISE USING THE KATANA SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, DO NOT ACCESS, BROWSE OR OTHERWISE USE THE PLATFORM OR THE KATANA SERVICES.

Supplier may, in its sole discretion, elect to suspend or terminate access to, or use of the Katana Services to anyone who violates these Terms.

If you register for a free trial of the Katana Services, the applicable provisions of these Terms will govern that free trial. The original language of these Terms is English.

Supplier may make available translations for convenience. In case of conflicts between the original English version and any translation, the English version shall prevail.

1. Definitions

Account – the primary means for accessing and using the Katana Services, subject to payment of a Fee designated in the selected Plan

Add-on – additional features, functions, capabilities (aka “modules“) that the Client may choose to add to their Plan, normally for an additional fee,  as outlined in these Terms of Service.

Authorization – the set of rights and privileges on the Web Site assigned to a User by a Client;

Client, you or your – a natural or legal person who has accepted these Terms with the Supplier;

Client Data – Files and any other digital data and information, which is subjected to the Katana Services or otherwise inserted to the System by the Client (including the specific Users, Products, Materials, Orders associated with the Client);

Content – any data and information available through Katana Services or contained within the structure of the System, articles, documents, brochures, presentations, pictures, images, audiovisual works, other informational materials and any comments;

Fee – regular payment for using the activated Account and one-time payment for extra services;

Files – documents of any kind (images, spreadsheets, text files, etc.) that are inserted to the System by the Client;

Free Trial – temporary access for the purposes of trying out the Web Site and Katana Services in accordance with any selected Plan without paying a Fee;

Guidelines – additional guidelines or rules applicable to specific features, applications, products, or services which may be posted from time to time on the Platform or otherwise made available on or through the Katana Services;

Katana Materials – the visual interfaces, graphics, design, systems, methods, information, computer code, software, services, “look and feel”, organization, compilation of the content, code, data, and all other elements of the Katana Services;

Katana Services – the Web Site, System, Content, Platform and all content, services and/or products available on or through the Platform;

Billing Commitment – means interval of payments for any Plan for which Fees are charged in advanceunder the terms of the Plan. Billing Commitment can be Monthly, Quarterly, Yearly, or agreed separately between parties;

Plan – various criteria related to the use and functionality of the Katana Services and on which the Fee is based;

Platform – the Katana production and inventory management platform;

Special Service – any service that is provided by Katana in addition to or separately from Katana Services and is agreed between Katana and Client by Special Terms describing the Special Service in addition to Katana general Terms of Service. For avoidance of doubt, the Katana general Terms of Service also apply to Katana Special Services in parts where Special Service is not regulated additionally and/or differently in Special Terms of this particular Special Service;

Special Terms – any particulars, specifications and conditions by which the parties have agreed to deviate from these Terms;

Supplier, Katana, we, us or our  – Katana Technologies OÜ, a private limited company established under the laws of the Republic of Estonia, having its principal place of business at Peetri 7, Tallinn, 10415, Estonia, and registered in Estonian Commercial Register under code 14239650;

System – the integrated cloud computing solution for providing the Katana Services, including applications, software, hardware, data bases, interfaces, associated media, documentation, updates, new releases and other components or materials provided therewith;

User – a natural person granted with the Authorization to use the Account on behalf of a Client;

Web Site – the compilation of all web documents (including images, php and html files) made available via www.katanamrp.com or its sub domains or domains with identical names under other top domains and owned by Supplier;

2. Authority to Enter into These Terms with Supplier

The use of the Katana Services is subject to acceptance of these Terms. To accept these Terms for itself or on behalf of a Client, a person must have the legal capacity to do so. In the case of an individual, the individual must be at least 18 years of age or have valid authorization from his/her legal representative or custodian. In the case of a legal entity, the entity must be duly incorporated and in good standing.

The Terms are accepted as soon as one of the following occurs first:

  • the person has received the confirmation of the creation of the Account and necessary credentials from Supplier in order to log in to his/her/its Account;
  • or for those Katana Services and parts of the Web Site the use of which is not dependent on creating an Account, upon the moment of gaining access to such services.

You may not, without Supplier’s prior written consent, access the Katana Services (i) if you are a competitor of Katana, (ii) to monitor the availability, performance or functionality of the Katana Services or (iii) for other benchmarking or competitive purposes.

Once accepted, these Terms remain effective until terminated as provided for herein.

3. Modifications to Terms

Supplier reserves the right, at its sole discretion, to change, modify, add, or remove portions of the Terms at any time by posting such changes on or through the Platform or the Katana Services. Please check these Terms periodically for changes. Your continued use of the Katana Services after such changes have been posted as provided above constitutes your binding acceptance of such changes. Such amended Terms will automatically be effective upon the earlier of (i) your continued use of the Katana Services, or (ii) 30 days from posting of such modified Terms on or through the Platform. Notwithstanding the foregoing, the resolution of any dispute that arises between you and Supplier will be governed by the Terms in effect at the time such dispute arose.

4. Our responsibilities

4.1. Provision of Katana Services. Supplier will (a) make the Katana Services, Content and Client Data available to a Client pursuant to these Terms, (b) provide applicable standard support for the Katana Services to Client at no additional charge, and/or upgraded support (for an additional charge, if applicable), (c) use commercially reasonable efforts to make the Katana Services available 24 hours a day, 7 days a week, except for: (i) planned downtime, and (ii) any unavailability caused by circumstances beyond Supplier’s reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, tsunami, explosion, war, riot, insurrection, civil unrest, act of terror, epidemic, pandemic, national or regional emergency, industrial disturbance, strike or other labor problem, Internet service provider failure or delay, or denial of service attack.

4.2. Protection of Client Data. Supplier will maintain administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Client Data, as described in the Guidelines. Those safeguards will include, but will not be limited to, measures for preventing access, use, modification or disclosure of Client Data by Supplier personnel except (a) to provide the Katana Services and prevent or address service or technical problems, (b) as compelled by law in accordance with Section 7.5 (Compelled Disclosure) below, or (c) as a Client or User expressly permit in writing.

The Services are performed using equipment or facilities located in the European Union or in other territories if the Services are provided by Katana outside the European Union. The Supplier’s US service providers are either EU-U.S. Data Privacy Framework compliant or have executed Standard Contractual Clauses (as approved by the European Commission) that provide legal grounds for assuring that, when processed in the United States, the personal data of EU citizens that are processed by Katana customers when using the Katana Service will receive from the Supplier and its service providers located outside the EU an adequate level of protection within the meaning of Article 46 of Regulation (EU) 2016/679 (General Data Protection Regulation).

By agreeing to these Terms, the Client grants the Supplier a general authorization in the meaning of Article 28 (2) of Regulation (EU) 2016/679 to engage processors for the purposes of providing the Katana Services. The Supplier will inform the Client of changes in such processors in accordance with the procedure of modifying these Terms as stipulated in section 3 of these Terms.

Supplier will provide the list of processors to Client upon request by the Client or potential Client.

5. Using the Katana Services

5.1 Establishing an Account. Certain features, functions, parts or elements of the Katana Services can be used or accessed only by holders of an Account. The person who wishes to create an Account must:

  • complete the sign-up form on the Web Site; and
  • accept these Terms by clicking “Sign up” or other similar button

If several persons need to use an Account on behalf of Client, Client must designate such persons as Users. Each such User shall be subject to the restrictions set forth in these Terms.

If Client has designated Users and granted them Authorization, such Users will be deemed to be authorized to act on behalf of Client when using the Account. Supplier is not responsible for verifying the right of representation or validity of Authorization of any User. However, Supplier may ask additional information or proof of the person’s credentials.

A User may be associated with multiple Clients and Accounts. Deleting a User from one Account will not remove the User from the Platform if he/she is connected to multiple Accounts.

The Client and any User associated with an Account must provide Supplier with true, accurate, current, and complete information about the Client, Users or Account and keep it up to date.

5.2 Logging Into an Account. Client shall choose a username and password (“Login Credentials”) to be used to log in to its Account. These Login Credentials must not be used by multiple persons. If Client has designated several Users, each User will be provided with separate Login Credentials. Client and each User are responsible for keeping confidential all login credentials associated with an Account. Client must promptly notify Supplier:

  • of any disclosure, loss or unauthorized use of any Login Credentials;
  • of a User’s departure from the Client’s organization;
  • of a change in a User’s role in the Client’s organization;
  • of any termination of a User’s right of access to any Account for any reason.

5.3 Termination of Account. Client may terminate these Terms at any time as provided in Section 17. Supplier shall permanently delete the Account within six months of the effective date of the termination.

5.4 Fees. The use of an Account is subject to applicable Fees, which are subject to change from time to time. Current Plan Fees and other pricing information is available and updated from time to time on the Web Site under Pricing. Upon sign-up for an Account, the Client must select a Plan. Different rates apply to different Plans. Applicable Fees are charged in advance on Current Plan Billing Commitment intervals unless agreed otherwise between parties. All Fees are non-refundable, i.e. there are no refunds or credits for periods where the Client did not use an activated Account, used it only partially, or deactivated the Account or terminated these Terms during an ongoing payment interval. If, after signing up, Client elects to upgrade to a more expensive Plan, the unused portion of any prepaid Fees shall be applied to the Fees of the more expensive Plan.

If the Client fails to pay any Fees, as described in this Section and in Section 6, then the Supplier has the right to suspend the Client’s access to Katana Services immediately without liability to the Supplier or refund or credit of any Fees to the Client.

Supplier has the right to increase Fees for any reason such as inflation or other reason whatsoever, by providing at least 30 days prior notice to the Client.

All Fees are exclusive of all taxes, levies or duties applicable under any applicable law, unless stated otherwise stated herein. Client is solely responsible for the payment of such taxes, levies or duties.

5.5 Billing Commitment. Each Plan has a Billing Commitment, the automatic renewal of the access to Katana Services. Billing Commitment can be Monthly, Quarterly, Yearly or agreed separately between parties. Each Plan may have a dedicated Fee for different Billing Commitments.

The Client may choose to convert their current Plan to a longer Billing Commitment at any time. The Client may choose to convert their current Plan to a shorter Billing Commitment at any time prior to the next renewal date of their current Plan, which will take effect at the beginning of the next billing cycle. Converting the Plan’s Billing Commitment may change the Fee for the Plan. 

5.6 Changing Plans. Subject to 5.5.2, any Client has the right to upgrade or downgrade a current Plan at any time by selecting a new Plan among the collection of Plans determined by the Supplier, unless the Client is exceeding certain maximum usage limitations for Plans as determined by the Supplier in its discretion (see 5.5.1 – Automatic Upgrades). In such an event, the Client’s credit card on file with the Supplier will automatically be charged with a Fee for the next payment interval with the rate stipulated in the new Plan. Client initiated upgrades of any Plan will take effect immediately.

5.6.1 Automatic Upgrades. After three (3) consecutive months of using Katana Services over any of the usage limits in the Plan, the Supplier have the right to automatically upgrade the Client’s current Plan to higher Plan.

The usage limits (both usage and unit based) are available on the Web Site.

All limits are tracked individually and are calculated on a calendar monthly basis for Current Plans. For the purposes of calculating the equivalent monthly usage limit for any Plan and Billing Commitment, the Plan usage limits (both usage and unit based) for the full year of the Plan will be divided by 12 (i.e., 50,000 sales orders per year in the Plan means that the usage limit is 50,000/12=4167 sales orders per month).

For any Plan and Billing Commitment, automatic upgrades will take effect immediately and the difference in Fees already paid on the current Plan to the new Plan, pro rated, shall be due and payable immediately. 

5.6.2 Downgrading.  Downgrading of the current Plan may cause the loss of features or capacity of the Account, as well as the loss of Client Data.

Downgrading is only available if a Client’s usage on the current Plan would not exceed any of the usage limits under the applicable downgrade Plan.  

For any Plan and Billing Commitment, the downgrading of the current Plan can be initiated at any time and functionality downgrade will be effective immediately. Lower Plan price shall be effective at the beginning of the next billing cycle . The difference in Fees already paid on the current Plan to the new Plan, pro rated, will not be credited. 

5.7 Free Trial. A new Client may be entitled to a Free Trial. If the period of Free Trial has expired, the Account will be automatically deactivated. In order to prevent deactivation or to reactivate the Account, the Client is required to purchase a suitable Plan. If the Client does not pay the first Fee within 2 weeks as of the expiry of the Free Trial, Supplier has the right to permanently delete the Account, including all Client Data therein.

In addition to the current collection of Plans, Supplier may offer special discounts and motivation schemes (for example finder’s fees, etc.).

5.8 Add-ons. Katana Service Add-ons can be added by the Client to the current Plan at any time, if the current Plan allows Add-ons. Add-ons will take effect immediately.

Add-ons will be active concurrently with the Client’s existing commitment for the Plan.

The Add-on Fee is calculated pro-rata based on the remaining time left in the current billing cycle.

Client may remove the Add-ons at any time and the removal will take effect at the end of the current billing cycle, for all Plans on any Billing Commitment. 

6. Payment

6.1 Credit Card Authorization. Supplier may seek pre-authorization of Client’s credit card account prior to your purchase of Katana Services in order to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase. You authorize such credit card account to pay any amounts described herein, and authorize Supplier to charge all sums described in these Terms to such credit card account. You agree to provide Supplier updated information regarding your credit card account upon Supplier’s request and any time the information earlier provided is no longer valid.

6.2 Electronic Invoice. If Supplier has not sought pre-authorization of your credit card, then before the end of each payment interval, Client will be issued an electronic invoice for payment of the Fee of the next payment interval. Client must pay the invoice by the due date indicated on the invoice.

6.3 Overage Charges. Any Fees that are not paid when due shall incur interest at a rate equal to 1.5% per month (or 19.56% per annum), compounded monthly, and calculated daily (based on a 365 day year) from the time such payment obligation arose to the date of full payment. Payments shall be applied, firstly, to interest as of the date of payment, and secondly to the Fees outstanding.

7. Client Data

7.1 Uploading Client Data to Platform. If the Client uploads Client Data to the Platform, such Client Data and any processing of such Client Data must be in compliance with these Terms and applicable law. All rights, title and interest in and to the Client Data belong to the Client or third persons (including Users) whether posted and/or uploaded by you or made available on or through the Katana Services by Supplier. By uploading Client Data to the Platform, Client authorizes Supplier to process the Client Data. The Client is responsible for ensuring that:

  • the Client and any of the Users associated with the Account do not create, transmit, display or make otherwise available any Client Data that violates the terms of these Terms, applicable law, the rights of Supplier, other Clients or Users, or is harmful (for example viruses, worms, malware and other destructive codes), offensive, threatening, abusive, harassing, tortuous, defamatory, vulgar, pornographic, obscene, invasive of another’s privacy, defamatory, hateful or otherwise unlawful; and
  • the Client and all of the Users associated with the Account have the necessary rights to use the Client Data, including to insert it into the Platform and process it by means of the Account.

7.2 No Guarantee of Accuracy. Supplier does not guarantee any accuracy with respect to any information contained in any Client Data, and strongly recommends that you think carefully about what you transmit, submit or post to or through the Katana Services. You understand that all information contained in Client Data is the sole responsibility of the person from whom such Client Data originated. This means that Client, and not Supplier, is entirely responsible for all Client Data that is uploaded, posted, transmitted, or otherwise made available through the Katana Services, as well as for any actions taken by the Suppliers or other Clients or Users as a result of such Client Data.

7.3 Unlawful Client Data. Supplier is not obliged to pre-screen, monitor or filter any Client Data or acts of its processing by the Client in order to discover any unlawful nature therein. However, if such unlawful Client Data or the action of its unlawful processing is discovered or brought to the attention of Supplier or if there is reason to believe that certain Client Data is unlawful, Supplier has the right to:

  • notify the Client of such unlawful Client Data;
  • deny its publication on the Web Site or its insertion to the System;
  • demand that the Client bring the unlawful Client Data into compliance with these Terms and applicable law;
  • temporarily or permanently remove the unlawful Client Data from the Web Site or Account, restrict access to it or delete it.

If Supplier is presented convincing evidence that the Client Data is not unlawful, Supplier may, at its sole discretion, restore such Client Data, which was removed from the Web Site or Account or access to which was restricted.

In addition, in the event Supplier believes in its sole discretion Client Data violates applicable laws, rules or regulations or these Terms, Supplier may (but has no obligation), to remove such Client Data at any time with or without notice.

Katana as the data processor will assist the Client as the data controller in meeting the Client’s obligations under Regulation (EU) 2016/679, providing subject access, and allowing data subjects to exercise their rights under Regulation (EU) 2016/679.

7.4 Compelled Disclosure. Supplier may disclose a Client’s confidential information to the extent compelled by law to do so. In such instance, Supplier will use commercially reasonable efforts to provide Client with prior notice of the compelled disclosure (to the extent legally permitted) and Client shall provide reasonable assistance, at its cost, if Client wishes to contest the disclosure. If Supplier is compelled by law to disclose Client’s confidential information as part of a civil proceeding to which Supplier is a party, and Client is not contesting the disclosure, Client will reimburse Supplier for its reasonable cost of compiling and providing secure access to that confidential information.

8. Services

8.1 Use of the Katana Services. Subject to these Terms, and the payment of the applicable service Fee, Supplier grants Client and its authorized users a non-exclusive, non-transferable, non-sub-licensable license to use the Katana Services to:

  • collect, store and organise Client Data;
  • modify and delete Client Data;
  • customize the standard features of the Katana Services;
  • receive reasonable help and guidance and from Supplier regarding the use of the Katana Services.

8.2 Technical Support. Supplier shall provide reasonable technical support to Client and its authorized User at the reasonable request of the Client. Supplier shall respond to enquiries of support from a Client utilizing the contacts set forth below as soon as reasonably possible. Responding to enquiries of Clients and Users who have accepted these Terms but do not have an Account may be less expedient, or may not occur at all.

The contacts for all enquiries of support are:

8.3 Modifications to Service. Supplier reserves the right to modify the Katana Services or any part or element thereof from time to time without prior notice, including, without limitation:

  • rebranding the Katana Services at its sole discretion;
  • ceasing providing or discontinuing the development of any particular Katana Service or part or element of the Platform temporarily or permanently;
  • taking such action as is necessary to preserve Supplier’s rights upon any use of the Katana Services that may be reasonably interpreted as violation of Supplier’s intellectual property rights, distribution of Internet viruses, worms, Trojan horses, malware, and other destructive activities or illegal activity.

Supplier have the right to move features and functionalities between Plans, and add or remove features and functionalities at any time and from time to time.

Supplier shall not be liable to the Client or to any third person for any modification, suspension or discontinuance of the Katana Services, or any part or element thereof.

9. Data Processing Contract

For the purposes of Article 28 of Regulation (EU) 2016/679, these Terms constitute the data processing contract between the Client as the data controller and the Supplier as the data processor. The Client hereby instructs the Supplier to process the data as described in these Terms.

9.1 Subject matter and nature of processing. The Supplier provides the Platform where the Client, as the data controller, can collect, store and organize the personal data of data subjects determined by the Client. The Platform has been designed to work as an inventory and production management tool but, to the extent not regulated by these Terms, the Client decides how they use the Platform.

9.2 Duration. The Supplier will process data on behalf of the Client until the termination of the Katana Services in accordance with these Terms. Upon termination, Katana will store the Client Data for a period of six months, should the Client wish to reopen the Account to resume the use of the Katana Services or to export Client Data, unless instructed otherwise by the Client. The Supplier deletes or returns all the personal data to the Client after the end of the provision of services relating to processing, and deletes existing copies unless applicable law requires storage of the personal data.

9.3 Parties’ rights and obligations. The Client’s rights and obligations regarding Client Data are provided in sections 4 through 10 of these Terms. The Supplier ensures that persons authorized to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality. The Supplier takes all measures required pursuant to Article 32 of Regulation (EU) 2016/679. The Supplier undertakes to make available to the controller all information necessary to demonstrate compliance with their obligations and to allow for and contribute to audits, including inspections, conducted or mandated by the Client as the data controller.

9.4 California Consumer Privacy Act (CCPA). In case you are using our services in California, the CCPA Addendum (Section 20) will apply additionally to Terms and Conditions and Privacy Policy.

10. Restrictions

10.1 Prohibited Activities. Client and its authorized Users may use the Katana Services and any part or element thereof only in the scope, with the means and for purposes as identified in these Terms and applicable law. By way of example, neither the Client nor any User may:

  • use the Katana Services or any part or element thereof to commit a crime, breach any applicable law or entice or invite others to carry out such illegal actions;
  • copy, duplicate, distribute, modify, adapt, hack, create derivative works, reverse engineer or decompile the Katana Services or any part or element thereof, or attempt to extract the source code thereof, unless (i) it is expressly allowed under applicable law, and (ii) to the extent that the Supplier is not permitted by that applicable law to exclude or limit the foregoing rights;
  • use the Katana Services or any part or element thereof unless it has agreed to these Terms.

10.2 Certain Uses Require Supplier Consent. The Client or any User may not, without Supplier’s prior express written consent (e-mail, fax, Skype, etc.):

  • sell, resell, lease, license, sublicense, distribute, provide, disclose, divulge, exploit or otherwise grant Access or make the Katana Services available in whole or in part to any third persons, unless such third person is another authorized User of the same Client;
  • use the Katana Services or any part or element thereof in a scope, with means or for purposes other than those for which their functionality was created;
  • use the Katana Services or any part or element thereof by means of programs that send them automatic enquiries or requests, unless such program has been made available by Supplier.

10.3 Fair Use. Client use of Katana Services must be reasonable and not excessive. Supplier (acting reasonably) may determine Client usage to be unreasonable and excessive if on average it materially exceeds the average level of usage of other Clients in that same period (“Excessive Use”). If Katana reasonably determines that Client’s use at any time constitutes Excessive Use, Supplier will notify the Client of the Excessive Use, and Client will have three (3) days thereafter to reduce its usage so as to prevent Excessive Use. If any Client fails to sufficiently reduce its usage after three (3) days so as to prevent Excessive Use or if the Client persistently or repeatedly in Excessive Use, Supplier may:

a. immediately suspend, modify or limit Client use of Katana Services; or

b. charge Fees to the Client for the Excessive Use at a rate determined by Supplier.

The indicators of Excessive Use may include, but are not limited to:

  • number of API requests;
  • number of SKUs;
  • number of Locations for applicable Price Plans;
  • number of stock movements per month;
  • Amount of Sales Orders and GMV for applicable Price Plans.

11. Privacy

Supplier takes the privacy of its Clients and Users very seriously. Supplier’s Privacy Policy at www.katanamrp.com/privacy-policy is hereby incorporated into these Terms by reference. Please read the Privacy Policy carefully as it governs Supplier’s collection, use, and disclosure of Client’s or User’s personal information.

12. Intellectual Property Rights

12.1 Katana’s Intellectual Property Rights in the Katana Services. The Katana Services, Katana Materials, Katana trade names and trademarks, and any parts or elements thereof are solely and exclusively owned and operated by Supplier and its third party vendors and hosting partners. Katana Materials are protected by copyright, trade dress, patent, trade secrets, and trademark laws, international conventions and treaties, and all other relevant intellectual property and proprietary rights laws. Supplier, its affiliates and licensors retains all right, title and interest in such Katana Services, Katana Materials, Katana trade names and trademarks, and any parts or elements. Your use of the Katana Services and Katana Materials, and any parts or elements does not grant to you any ownership right or intellectual property rights therein. Any commercial or promotional distribution, publishing or exploitation of the Katana Materials is strictly prohibited unless you have received the express prior written permission from Supplier or the otherwise applicable rights holder. Supplier reserves all rights to the Katana Services, Katana Materials and Katana trade names and trademarks not expressly granted in the Terms.

12.2 Content owned by Katana. Subject to these Terms and the payment of the applicable service Fee, Supplier grants Client and its authorized users a non-exclusive, non-transferable, non-sub-licensable license to download a single copy of any part of the Content solely for your personal, non-commercial use if you retain all copyright and proprietary notices that are contained in such part of the Content. You expressly acknowledge that you do not acquire any ownership rights by downloading any copyrighted material from or through the Platform or the Katana Services. You shall not copy, distribute or publish any Content or any information obtained or derived therefrom except as permitted on or through the Katana Services or as otherwise permitted by applicable law.

12.3 Client data.

a. Supplier may use Client Data in an aggregated and anonymized format for research, educational and other similar purposes. Supplier may not otherwise use or display Client Data without Client’s written consent or additional agreement (e.g Special Terms for Special Services). Supplier respects your right to exclusive ownership of your Client Data. Unless specifically permitted by you, your use of the Katana Services does not grant Supplier the license to use, reproduce, adapt, modify, publish or distribute the Client Data created by you or stored in your Account for Supplier’s commercial, marketing or any similar purpose. Such restriction does not include Supplier’s use of Client’s business name and/or domain address for commercial, marketing or any similar purpose.
Client expressly grants Supplier the right to use and analyze aggregate system activity data associated with use of the Katana Services by Client and its Users for the purposes of optimizing, improving or enhancing the way the Katana Services operate, and to create new features and functionality in connection with the Katana Services in the sole discretion of Supplier.

b. Client is solely responsible for its own Client Data and the consequences of posting or publishing them on or through the Katana Service. In connection with Client Data, Client affirms, represents, and warrants that: (i) Client either owns its Client Data or has the necessary licenses, rights, consents, and permissions to use and authorize the Suppliers to display or otherwise use the Client Data under all patent, trademark, copyright, trade secrets, or other proprietary rights in and to your Client Data in a manner consistent with the intended features of the Katana Services and these Terms, and to grant the rights and license set forth in Section 12.3(a), and (ii) Client Data, Supplier’s or any Katana Licensee’s use of such Client Data pursuant to these Terms, and Supplier’s or any Katana Licensee’s exercise of the license rights set forth in Section 12.3(a), do not and will not: (a) infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (b) violate any applicable law or regulation anywhere in the world; or (c) require obtaining a license from or paying any fees and/or royalties by Supplier to any third party for the performance of any Katana Services Client has chosen to be performed by Supplier or for the exercise of any rights granted in these Terms, unless Client and Supplier otherwise agree.

12.4 Feedback. If Client or a User provides Suppliers with any comments, bug reports, feedback, or modifications for the Katana Services (“Feedback”), Supplier shall have the right to use such Feedback at its discretion, including, but not limited to the incorporation of such suggested changes into the Katana Services. Client or User (as applicable) hereby grants Supplier a perpetual, irrevocable, non-exclusive, royalty free license under all rights necessary to incorporate, publish, reproduce, distribute, modify, adapt, prepare derivative works of, publicly display, publicly perform, exploit and use your Feedback for any purpose.

13. Third-Party Sites, Products and Services

The Katana Services may include links to other websites or services (“Linked Sites”) solely as a convenience to Clients. Supplier does not endorse any such Linked Sites or the information, material, products, or services contained on or accessible through Linked Sites. Furthermore, Supplier makes no express or implied warranties with regard to the information, material, products, or services that are contained on or accessible through Linked Sites. ACCESS AND USE OF LINKED SITES, INCLUDING THE INFORMATION, MATERIAL, PRODUCTS, AND SERVICES ON LINKED SITES OR AVAILABLE THROUGH LINKED SITES, IS SOLELY AT YOUR OWN RISK.

Any content referred to as community provided is provided by third parties and not developed or maintained by Katana. By using any community marked code or libraries in your software development, you acknowledge and agree that Katana is not in any way responsible for the performance or damages caused by such community provided code or library.

14. Disclaimers; No Warranty

UNLESS OTHERWISE EXPRESSLY STATED BY SUPPLIER, THE KATANA SERVICES, KATANA MATERIAL, AND ANY CONTENT, SERVICES, OR FEATURES MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE KATANA SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, SUPPLIER AND ITS AFFILIATES DISCLAIM ALL WARRANTIES, STATUTORY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF PROPRIETARY RIGHTS, CORRECTNESS, ACCURACY, AND RELIABILITY.

UNLESS OTHERWISE EXPRESSLY STATED BY SUPPLIER, SUPPLIER AND ITS AFFILIATES DO NOT WARRANT THAT THE KATANA SERVICES AND ANY CONTENT, CLIENT DATA SERVICES, OR FEATURES MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE KATANA SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE KATANA SERVICES AND ANY CONTENT, CLIENT DATA, SERVICES, OR FEATURES MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE KATANA SERVICES OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

UNLESS OTHERWISE EXPRESSLY STATED BY SUPPLIER, SUPPLIER AND ITS AFFILIATES DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE PLATFORM, THE KATANA SERVICES, KATANA MATERIAL OR ANY LINKED SITES, IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.

THE LAWS OF CERTAIN COUNTRIES AND STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

15. Indemnification

You agree to defend, indemnify and hold harmless Supplier and its affiliates, and their respective directors, officers, employees and agents, from any claims, losses, damages, liabilities, including attorney’s fees, arising out of your use or misuse of the Katana Services, Katana Materials, representations made to the Supplier, its affiliates and/or third parties, violation of these Terms, violation of the rights of any other person or entity, or any breach of the foregoing representations, warranties, and covenants. Supplier reserves the right, at its own expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Supplier, and you agree to cooperate with such defense of these claims.

16. Limitation of Liability

16.1 No Liability: Supplier and its affiliates shall not be liable to the Client or User for any consequences resulting from:

a. any modifications in these Terms, calculation and rates of Fees, the Katana Services, Katana Material, or any part or element thereof (including but not limited to Account), including any error, permanent or temporary interruption, discontinuance, suspension or other type of unavailability of the Katana Services or Katana Material;

b. deletion of, corruption of, or failure to store any Client Data;

c. use of Client Data by the Client or any of the Users associated with the Account;

d. upgrading or downgrading the current Plan;

e. any disclosure, loss or unauthorized use of the login credentials of Client or any authorized User due to Client’s failure to keep them confidential;

f. the Client’s use of the Account or the Katana Services by means of browsers other than those accepted or supported by the Supplier;

g. the application of any remedies against the Client or authorized Users by the Supplier, for example if the Client or User has committed a crime or conducted a breach of applicable law by using the Katana Services or any part or element thereof;

h. the differences between technologies and platforms used for access, for example if certain features, functions, parts or elements of the Katana Services are designed for use on a personal computer or laptop and do not function on a mobile platform or a tablet;

i. the Supplier’s application of the remedies described in these Terms, even if the reasonable grounds or legal basis for the application of these remedies turned out to be unfounded or invalid afterwards.

In addition, Supplier and its affiliates shall not be liable to the Client for any claim by any User, person or third persons against the Client arising out of the Client’s failure to:

a.  provide Supplier with accurate information about the Client, Users or Account;

b. notify Supplier of any reasons due to which a User does not have the right to use the Account on behalf of the Client;

c. ensure the lawfulness of the Client Data;

d. obtain the necessary rights to use the Client Data; or

e. abide by any of the restrictions described in these Terms.

16.2 Limitation of Liability. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF KATANA AND ITS AFFILIATES ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE TOTAL AMOUNT PAID BY CLIENT HEREUNDER FOR THE KATANA SERVICES GIVING RISE TO THE LIABILITY IN THE SIX MONTHS PRECEDING THE FIRST INCIDENT OUT OF WHICH THE LIABILITY AROSE. THE FOREGOING LIMITATION WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, BUT WILL NOT LIMIT CLIENT’S PAYMENT OBLIGATIONS UNDER THE “PAYMENT” SECTION ABOVE.

16.3 Exclusion of Consequential and Related Damages. IN NO EVENT WILL EITHER PARTY OR ITS AFFILIATES HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS FOR ANY LOST PROFITS, REVENUES, GOODWILL, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER, BUSINESS INTERRUPTION OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF A PARTY’S OR ITS AFFILIATES’ REMEDY OTHERWISE FAILS OF ITS ESSENTIAL PURPOSE. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.

17. Termination of These Terms

17.1 For Convenience. These Terms may be terminated for convenience upon written notice to the other party as indicated in the “Notice” Section below:

a. by the Client any time by clicking the cancellation link on the Web Site, when logged in to the Account, or if the Client is paying for the Service with a PayPal account, by revoking the billing agreement on its PayPal profile, provided that:

  1. If the Client is under a Monthly Commitment, termination will take effect at the end of the next billing cycle; and
  2. If the Client is under a Quarterly, Yearly, or any other agreed Billing Commitment, the notice of termination must be delivered to Supplier at least 30 days prior to the next renewal date, in which case, termination will take effect at the end of the then-current billing cycle. Otherwise, termination will take effect at the end of the next billing cycle.

b. by Supplier upon decision to end provision of the Katana Services and close the Platform; or

c. immediately by either party, if proceedings are initiated for the other party’s liquidation, wind-up, dissolution, bankruptcy or insolvency or a negotiated settlement with the other party’s creditors is concluded or an assignment is made on behalf of the other party for the benefit of creditors.

The Client may re-activate any Plan, either prior to the effective date of termination or thereafter, in which case, the Terms and Fees prevailing at the time of reactivation shall apply.

17.2 For Default. These Terms may be terminated for default upon written notice to the other party as indicated in the “Notice” Section below:

a. by either party in case of breach of these Terms by the other party, if the breach has not been cured within 30 days of receipt of a notice from the non-breaching party; or

b. immediately by either party if the other party breaches its obligations, as applicable under Sections 12 [Intellectual Property Rights] and 15 [Indemnification] of these Terms.

17.3 Effect of Termination. Upon termination of these Terms,

a. Supplier shall deactivate and permanently delete the Account, as soon as reasonably practicable after the effective date of termination of these Terms. If the Client has specifically requested for an earlier deletion of the Account, Supplier shall fulfill such request within 1 month of its receipt of such request.

b. Upon termination of these Terms, Client must:

  1. stop using and prevent the further usage of the Katana Services, including, without limitation, the Platform;
  2. pay any amounts owed to Supplier under these Terms; and
  3. discharge any liability incurred by the Client before under these Terms prior to their termination; and

c. The following provisions shall survive the termination of these Terms: Sections 1, 7.5, 10, 11, 12, 14, 15, 16, 18 and 19.

17.4 Remedies.

If Supplier terminates these Terms as a result of an uncured breach by a Client or User, Supplier is entitled to use the same or similar remedies against any other persons who use the Katana Services in conflict with these Terms. Notwithstanding the foregoing, Supplier may also apply any other remedies available to it under the applicable law. Upon application of any remedies, the Client or User may lose Access or suffer a loss of certain features, functions, parts or elements of the Katana Services.

If Supplier has reasonable grounds to believe that the Client’s or User’s use of the Katana Services, including the Account may harm any third persons, Supplier has the right to take adequate measures under its control to prevent, stop and eliminate the harm, where possible, in order to protect those third persons.

18. Who You Are Contracting With

18.1 General. Supplier’s contacts:

  • Company: Katana Technologies OÜ
  • Email: [email protected]
  • Address: Peetri tn 7, Tallinn, 10415, Estonia

18.2 Law and Jurisdiction. This Agreement and all matters relating to the Service shall be governed by Estonian law. The United Nations Convention on Contracts for the International Sale of Goods does not apply to any of the foregoing.

Any dispute arising from or otherwise concerning this Agreement (including disputes concerning the formation or validity hereof), or relating to the Katana Services, shall be settled by arbitration by the Arbitration Court of the Estonian Chamber of Commerce and Industry in Tallinn (the “Arbitration Court”), with arbitration to be conducted in accordance with the then-current rules of the Arbitration Court. On request of any Party, the arbitration may be conducted by virtual or electronic means that permits each participant to effectively and simultaneously communicate with each other. Each Party, and anyone who uses, accesses or attempts to use or access any part of the Service, hereby irrevocably submits to the said jurisdiction and waives any and all objections they may have thereto.

Any decision (order, judgment or other) that the Arbitration Court may deliver in a Parties’ dispute or in connection with the Service shall be enforceable in all jurisdictions.

19. General Provisions

19.1 Relationship of the Parties. The parties will act solely as independent contractors. These Terms shall not be construed as creating an agency, partnership, joint venture, fiduciary duty, or any other form of legal association between the Client and either Supplier, and the Client shall not represent to the contrary, whether expressly, by implication, appearance or otherwise. These Terms are not for the benefit of any third parties.

19.2 Severability. If any term, condition or provision of these Terms is held to be invalid, unenforceable or illegal in whole or in part for any reason, that provision shall be enforced to the maximum extent permissible so as to effect the intent of the parties. The validity and enforceability of the remaining terms, conditions or provisions, or portions of them, shall not be affected.

19.3 Assignment. Client may not, directly or indirectly, in whole or in part, by operation of law or otherwise, assign or transfer these Terms or delegate any of its rights and/or obligations under these Terms without Supplier’s prior written consent. Any attempted assignment, transfer or delegation without such prior written consent will be void and unenforceable. Notwithstanding the foregoing, the Client, or its permitted successive assignees or transferees, may assign or transfer these Terms or delegate any rights or obligations hereunder without consent: (1) to any entity controlled by, or under common control with the Client, or its permitted successive assignees or transferees; or (2) in connection with a merger, reorganization, transfer, sale of assets or product lines, or change of control or ownership of the Client, or its permitted successive assignees or transferees.

19.4 No Waiver. Failure of either Party to exercise or enforce any provision of or any of its rights under these Terms shall not be deemed a waiver of future enforcement of that or any other provision or right.

19.5 Notices. Except as otherwise specified in these Terms, all notices related to these Terms will be in writing and will be effective upon (a) personal delivery, (b) the second business day after mailing, or (c)the day of sending by email. Billing-related notices to you will be addressed to the relevant billing contact designated by you. All other notices to you will be addressed to the relevant Services system administrator designated by you.

Last updated: January 15, 2024

20. CCPA Data Processing Addendum

This CCPA Data Processing Addendum (the “Addendum”) reflects the requirements of the California Consumer Privacy Act of 2018 and its implementing regulations, as amended or superseded from time to time (California Civil Code §§ 1798.100 to 1798.199) (the “CCPA”). This Addendum makes clear that KATANA is acting as a Service Provider for CCPA purposes.

This Addendum is an addendum to the KATANA Terms of Service (“Agreement”) and its incorporated Privacy Policy between KATANA and the Client (each a “Party”; collectively the “Parties”) and is in effect for so long as KATANA maintains Personal Information (as defined in and to the extent protected by the CCPA) provided by Client or which is collected on behalf of Client by KATANA (hereinafter, the “Personal Information”). This Addendum shall only apply and bind the Parties if and to the extent Client is a Business under the CCPA. This Addendum prevails over any conflicting terms of the Agreement or Privacy Policy, but does not otherwise modify the Agreement or Privacy Policy. All capitalized terms not defined in this Addendum shall have the meanings set forth in the CCPA. Client enters into this Addendum on behalf of itself and, to the extent required under the CCPA, in the name and on behalf of its Authorized Affiliates (defined below).

The parties agree as follows:

20.1 Definitions 

20.1.1. “Affiliate” means an entity that directly or indirectly Controls, is Controlled by or is under common Control with an entity.

20.1.2. “Authorized Affiliate” means any of Clients’ Affiliate(s) permitted to or otherwise receiving the benefit of the Services pursuant to the Agreement.

20.2 Scope and Applicability of this Addendum 

20.2.1. This Addendum applies to the collection, retention, use, and disclosure of the Personal Information to provide Services to Client pursuant to the Agreement or to perform a business purpose.

20.2.2. Client appoints KATANA as a Service Provider to process the Personal Information on behalf of Client in connection with Client’s business. Client is responsible for compliance with the requirements of the CCPA applicable to Businesses.

20.2.3. KATANA’s collection, retention, use, or disclosure of Personal Information for its own purposes independent of providing the Services specified in the Agreement are outside the scope of this Addendum.

20.3 Restrictions on Processing

20.3.1. KATANA is prohibited from retaining, using, or disclosing the Personal Information for any purpose other than for the specific purpose of performing the Services specified in the Agreement for Client, as set out in this Addendum, or as otherwise permitted by the CCPA.

20.3.2. KATANA shall not further collect, sell, or use the Personal Information except as necessary to perform the Business Purpose. For the avoidance of doubt, KATANA shall not use the Personal Information for the purpose of providing services to another person or entity, except that KATANA may combine Personal Information received from one or more entities to which it provides similar services to the extent necessary to detect data security incidents, or protect against fraudulent or illegal activity.

20.4. Notice

20.4.1. Client represents and warrants that it has provided notice that the Personal Information is being used or shared consistent with Cal. Civ. Code 1798.140(t)(2)(C)(i).

20.5 Consumer Rights

20.5.1. KATANA shall provide reasonable assistance to Client in facilitating compliance with Consumer rights requests.

20.5.2. Upon direction by Client and within a commercially reasonable amount of time, KATANA shall delete the Personal Information.

20.5.2.1 KATANA shall not be required to delete any of the Personal Information to comply with a Consumer’s request directed by Client if it is necessary to maintain such information in accordance with Cal. Civ. Code 1798.105(d), in which case KATANA shall promptly inform Client of the exceptions relied upon under 1798.105(d) and KATANA shall not use the Personal Information retained for any other purpose than provided for by that exception.

20.6 Deidentified Information

20.6.1. In the event that either Party shares Deidentified Information with the other Party, the receiving Party warrants that it: (i) has implemented technical safeguards that prohibit reidentification of the Consumer to whom the information may pertain; (ii) has implemented business processes that specifically prohibit reidentification of the information; (iii) has implemented business processes to prevent inadvertent release of Deidentified Information; (iv) will make no attempt to reidentify the information.

20.7 Mergers, sale, or other asset transfer

20.7.1. In the event that either Party transfers to a Third Party the Personal Information of a Consumer as an asset that is part of a merger, acquisition, bankruptcy, or other transaction in which the Third Party assumes control of all or part of such Party to the Agreement, that information shall be used or shared consistently with applicable law. If a Third Party materially alters how it uses or shares the Personal Information of a Consumer in a manner that is materially inconsistent with the promises made at the time of collection, it shall provide prior notice of the new or changed practice to the Consumer in accordance with applicable law.

20.8 As required by law

20.8.1. Notwithstanding any provision to the contrary of the Agreement, the Privacy Policy or this Addendum, KATANA may cooperate with law enforcement agencies concerning conduct or activity that it reasonably and in good faith believes may violate international, federal, state, or local law.

20.9 No Sale of Personal Information

20.9.1. The Parties acknowledge and agree that the exchange of Personal Information between the Parties does not form part of any monetary or other valuable consideration exchanged between the Parties with respect to the Agreement, the Privacy Policy or this Addendum.

Last updated: October 4, 2024