Raw Coffee Company produced coffee packs
Case study

Raw Coffee Company boosts on-time order fulfillment by 60% with Katana

Raw Coffee Company uses Katana to optimize the production and distribution of freshly roasted and ethically sourced specialty coffee in the UAE and beyond. Features like batch and expiry date tracking and integrations with services like Xero and Shopify made Katana their go-to choice.

Download Case Study PDF
Katana's bill of materials(BOM) is a tremendous help in our manufacturing process and overall production management. Integrations with Shopify and Xero also play a big role in business management, helping us streamline our operations from sales orders to ready-made goods. We can now manage both B2B and B2C orders with greater ease.
Headshot of Nadia from Raw Coffee Company
Nadia Hussain, Supply Chain Manager at Raw Coffee Company
  • Raw Coffee Company switched to Katana and improved on-time order fulfillment by nearly 60%, and increased efficiency for their day-to-day operations by 40%
  • Features like batch and expiry date tracking helped Raw Coffee Company optimize inventory management for raw materials and finished goods by 30%
  • Katana’s integrations with Xero and Shopify helped Raw Coffee Company keep all their key business tools in sync

About Raw Coffee Company

Raw Coffee Company produces freshly roasted and ethically sourced specialty coffee in Dubai and the Gulf Cooperation Council (GCC). Their team sources premium green beans from around the world, focusing on quality as well as sustainability.

When purchasing their beans, Raw Coffee Company makes sure coffee farmers and their families are treated fairly and can make a sustainable living. Besides dealing directly with these farmers and the processing partners, Raw Coffee Company roasts every bean to perfection, and doing this means paying attention to every detail.

Coffee bean bags on a stroller

The challenge they faced

Shortly after starting in 2007, Raw Coffee Company realized being in the coffee business is more than just purchasing beans and roasting them. To succeed, you also need to manage many other variables effectively, including water quality, training, and finding the right equipment to keep up quality. And a sustainability-first coffee company, they have to take extra care to make sure they are sourcing correctly.

Because there are many important aspects of ethical coffee roasting that need managing, coffee roasting software is critical to keep track of purchasing and production. When looking for a software solution, Raw Coffee Company had to find something that would help them:

  1. Manage raw material inventory
  2. Track batches and expiry dates
  3. Ensure orders are delivered on time
  4. Get an overview of their manufacturing process

The solution they found

Raw Coffee Company found Katana after searching for software that would make inventory management and manufacturing scheduling simple. Before Katana, Raw Coffee Company used other business software tools that were not tailored for their unique manufacturing needs and were complex and challenging to operate.

According to Raw Coffee Company’s Supply Chain Manager, Nadia Hussain, Katana was the user-friendly and easy-to-integrate solution they were looking for.

Firstly, it is was the ease of use and functionality of Katana. Secondly, the customer support is very responsive and wants you to succeed as a user […] integrations with Shopify and Xero also play a big role in business management, helping us streamline our operations from sales orders to ready-made goods.”

Pile of boxes in inventory with raw coffee company logo

How Katana helped Raw Coffee Company optimize production

Raw Coffee Company needed to know how much coffee they had and when they needed to order more based on demand. Using spreadsheets or business software that isn’t built for manufacturers to manage this can be incredibly difficult. This is especially true when multiple roasts occur throughout the day, there are batch expiry dates to keep track of, and you have a large team that needs to stay up to date to manage their tasks.

With the help of Katana, their team was able to:

  1. Improve on-time order fulfillment by nearly 60%
  2. Optimize raw material and finished goods inventory by 30%
  3. Increase the efficiency of their day-to-day operations by up to 40%

Used by coffee roasters worldwide to manage manufacturing and sales order fulfillment, Katana gives you the real-time insights you need to stay profitable. Features like batch and expiry date tracking help you meet industry regulations, giving you total visibility when it comes to tracking your perishable stock and optimizing your inventory.

Learn more about Katana’s features and how they help manufacturers get a live look at their business.


Raw Coffee Company






Coffee roasting

Get the visibility you need to move products and make decisions
Start a free 14-day trial*
*No credit card required