We’re happy to announce that in addition to supporting the import of sales orders from your e-commerce platforms, a new update just launched for our API, which now gives Katana users the functionality to configure full e-commerce integration. 🔄
We’re able to achieve this with the use of webhooks and new functionalities of the API, but…
What Are Webhooks?
A webhook is a method of customizing applications to perform callbacks when an action is triggered. Or, in simpler terms, it allows for automatic communication back and forth between apps.
So, as an example workflow, after an order has been imported to Katana from your e-commerce, CRM, or other platforms, using a webhook will allow you to send automatic order status updates back to the original system.
For example, if an order is canceled on your e-commerce platform, the order will be deleted in Katana too. If order status gets updated in either system, your integration can sync the updates in both systems.
With webhooks, you can finally have your sales and manufacturing orders fully integrated into one dashboard.
What does this mean for you?
Here just a few examples of workflows you could make with the new update:
- Synchronize your sale order status updates to Katana and your e-commerce platform;
- Automatically update fulfillment locations based on your shipping workflow;
- If a customer cancels the order, the order is automatically deleted in Katana; and
- Receive notifications about SO creation, updates, and deletions, by using Webhooks.