Automate order status replies for your B2B customers

Overview

WISMO is an AI-powered customer support agent that automatically answers the #1 question small manufacturers receive: “Where is my order?” It connects to Katana MRP to read live order status, ship dates, and tracking numbers — then responds to your B2B customers within 10 minutes, accurately and without human intervention. Built for manufacturers with recurring customers who order by Purchase Order, WISMO frees your customer success team from repetitive status queries so they can focus on higher-value relationship work. No engineering support required to set up.

How it works

1. A known B2B customer emails your inbox asking about their order
2. WISMO detects the query and authenticates the sender against your customer list
3. WISMO reads the relevant order from Katana — status, ship date, tracking number
4. WISMO enriches the response with live FedEx or UPS tracking data
5. WISMO composes a complete, accurate reply and sends it (or queues it for your review
6. If data is unavailable or the query is out of scope, WISMO escalates to your CS team with full context

How to get started

1. Sign up at trywismo.co and create your manufacturer account
2. Connect Katana by generating an API key in Katana Settings API and pasting it into WISMO
3. Review your auto-built customer list (sourced from Katana records and email history)
4. Connect your Gmail or Outlook inbox via OAuth
5. Run a test query using a real order from Katana
6. Go live — start in draft/review mode to approve responses before they send